Freeze your NOVOX account
If your account has been hacked or your device was lost or stolen, freeze your account right here. It takes effect immediately.
No login required — this works from any device, even if you can no longer access your account.
Recover a frozen account
If you still have your two-factor authenticator, recovery is instant — verify a 6-digit code and set a new password right now at app.novo-x.app/frozen. You can also recover by reconnecting a linked bank or brokerage — available now at app.novo-x.app/frozen.
Otherwise, use the time-locked recovery below. We notify every contact method on file, and if nobody objects within 7 days, access is restored securely.
What freezing does
Blocks all logins
Nobody can sign in to the account — not with a password, a social login, or a stolen session.
Signs out every device
All active sessions are ended immediately, on every phone, tablet, and browser.
Pauses syncing
Bank and broker connections stop syncing while the account is frozen.
Deletes nothing
Your data, connections, and settings stay exactly as they are. Unfreezing brings everything back untouched.